1.Your rights in relation to privacy
(Pacific Fuel Solutions Qld Pty Ltd ACN 618 546 339) and (Pacific Fuel Solutions Vic Pty Ltd ACN 006 960 372)(Pacific Fuel Solutions) understands the importance of protecting the privacy of an individual’s personal information. This statement sets out how Pacific Fuel Solutions aims to protect the privacy of your personal information, your rights in relation to your personal information managed by Pacific Fuel Solutions and the way Pacific Fuel Solutions collects, holds, uses and discloses your personal information.
In handling your personal information, Pacific Fuel Solutions will comply with the Privacy Act 1988 (Cth) (Privacy Act) and with the 13 Australian Privacy Principles in the Privacy Act. To the extent Pacific Fuel Solutions handles your credit information, Pacific Fuel Solutions will also comply with the Credit Reporting Code. This policy statement may be updated from time to time.
2. What kinds of personal information does Pacific Fuel Solutions collect?
Personal information is information or an opinion about an identified, or reasonably identifiable, individual. During the provision of its services, Pacific Fuel Solutions may collect your personal information.
Generally, the kinds of personal information Pacific Fuel Solutions collects are:
In some circumstances Pacific Fuel Solutions may also hold other personal information provided by you.
3. How does Pacific Fuel Solutions collect personal information?
Generally, Pacific Fuel Solutions collects your personal information directly from you, through the completion of a manual or online form, such as for a commercial trading account with Pacific Fuel Solutions, an interaction or exchange in person or by way of telephone, facsimile, email, post or through the use of the Pacific Fuel Solutions website. There may be occasions when Pacific Fuel Solutions collects your personal information from other sources such as from:
Generally, Pacific Fuel Solutions will only collect your personal information from sources other than you if it is unreasonable or impracticable to collect your personal information from you.
4. Why does Pacific Fuel Solutions need your personal information?
Pacific Fuel Solutions collects, holds, uses and discloses your personal information where it is reasonably necessary for the purposes of:
Where personal information is used or disclosed, Pacific Fuel Solutions takes steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed. You are under no obligation to provide your personal information to Pacific Fuel Solutions. However, without certain information from you, Pacific Fuel Solutions may not be able to provide its products and/or services to you.
5. To whom does Pacific Fuel Solutions disclose your personal information?
Pacific Fuel Solutions discloses your personal information for the purpose for which Pacific Fuel Solutions collects it. That is, generally, Pacific Fuel Solutions will only disclose your personal information for a purpose set out at paragraph 4. This may include disclosing your personal information to:
Pacific Fuel Solutions may also disclose your personal information, including your credit information, to other credit providers and the CRBs (contactable on the details set out below). In particular, Pacific Fuel Solutions may disclose to the CRBs information about you failing to meet your payment obligations or if you commit a serious credit infringement. The CRBs may include any information provided by Pacific Fuel Solutions in reports provided to other credit providers for the purpose of such credit providers assessing your credit worthiness. Such disclosures are always on a confidential basis or otherwise in accordance with law. Pacific Fuel Solutions may also disclose your personal information with your consent or if disclosure is required or authorised by law.
Veda Advantage can be contacted:
Dun & Bradstreet can be contacted:
CreditorWatch can be contacted:
CreditorWatch’s policy on its management of credit related personal information can be accessed through its website at: https://creditorwatch.com.au/page/privacy
6. Overseas disclosure
Pacific Fuel Solutions is not likely to disclose any personal information, including credit related personal information, to overseas recipients but may disclose, or otherwise provide access to, personal information to its New Zealand-based IT service provider where necessary. However, where it is necessary to make any overseas disclosures in order to provide its products and/or services (e.g. for administrative or other business management purposes), Pacific Fuel Solutions will take steps reasonable in the circumstances to ensure the overseas recipient complies with the Australian Privacy Principles or is bound by a substantially similar privacy scheme unless you consent to the overseas disclosure or it is otherwise required or permitted by law. If you have any queries or objections to such disclosures, please contact Pacific Fuel Solutions’ Privacy Compliance Officer on the details set out in paragraph 10.
7. Direct marketing
Pacific Fuel Solutions may use and disclose your personal information in order to inform you of products and services that may be of interest to you. In the event you do not wish to receive such communications, you can opt-out by contacting Pacific Fuel Solutions via the contact details set out in paragraph 10 or through any opt-out mechanism contained in a marketing communication to you.
Pacific Fuel Solutions will not use or disclose credit-related personal information for direct marketing purposes except to the extent permitted under the Privacy Act, for the purpose of the CRBs assessing your eligibility to receive direct marketing communications sent on behalf of Pacific Fuel Solutions. You may make a request directly to the CRBs not to use your credit-related personal information for these purposes.
8. Security of your personal information
Pacific Fuel Solutions takes steps reasonable in the circumstances to ensure that the personal information it holds is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. Pacific Fuel Solutions holds personal information in both hard copy and electronic forms in secure databases on secure premises, accessible only by authorised staff. Credit eligibility information, such as information Pacific Fuel Solutions receives from the CRBs for the purpose of assessing credit worthiness, is stored through equally secure methods.
Pacific Fuel Solutions will destroy or de-identify personal information in circumstances where it is no longer required, unlessPacific Fuel Solutions is otherwise required or authorised by law to retain the information.
If you believe on reasonable grounds that you have been, or are likely to be, a victim of fraud, you may request the CRBs not to use or disclose credit related personal information they hold about you by contacting the CRBs on the details set out in paragraph 5.
9. Can you access and correct the personal information that Pacific Fuel Solutions holds about you?
Pacific Fuel Solutions takes steps reasonable in the circumstances to ensure personal information it holds is accurate, up-to-date, complete, relevant and not misleading. Under the Privacy Act, you have a right to access and seek correction of your personal information that is collected and held by Pacific Fuel Solutions. If at any time you would like to access or correct the personal information that Pacific Fuel Solutions holds about you, or you would like more information on Pacific Fuel Solutions’ approach to privacy, please contact Pacific Fuel Solutions via the contact details set out in paragraph 10 below. Pacific Fuel Solutions will grant access to the extent required or authorised by the Privacy Act or other law and take steps reasonable in the circumstances to correct personal information where necessary and appropriate.
Where necessary to resolve a request for correction of your credit related personal information, Pacific Fuel Solutions may also consult with other relevant entities, including but not limited to the CRBs. Pacific Fuel Solutions’ use or disclosure of your credit related personal information to other entities for correction purposes is permitted by the Privacy Act.
To obtain access to your personal information:
Alternatively, if you would like to access personal information held about you by the CRBs, please contact the CRBs on the contact details set out in paragraph 5. Pacific Fuel Solutions will endeavour to respond to your request to access or correct your personal information within 30 days from your request. If Pacific Fuel Solutions refuses your request to access or correct your personal information, Pacific Fuel Solutions will provide you with written reasons for the refusal and details of complaint mechanisms. Pacific Fuel Solutions will also take steps reasonable in the circumstance to provide you with access in a manner that meets your needs and the needs of Pacific Fuel Solutions.
If you are dissatisfied with Pacific Fuel Solutions’ refusal to grant access to, or correct, your credit related personal information, you may make a complaint to the Office of the Australian Information Commissioner.
10. How to contact us
For further information or enquiries regarding your personal information, or if you would like to opt-out of receiving any promotional or marketing communications, please contact Pacific Fuel Solutions’ Privacy Compliance Officer at [email protected].
11. Privacy complaints
Please direct all privacy complaints to Pacific Fuel Solutions’ Privacy Compliance Officer. At all times, privacy complaints: